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Terms and Conditions & Return Policy

​Last updated: November 15th 2023

Thank you for shopping at Tinctória.

Interpretation and Definitions


The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.


For the purposes of this Terms and Conditions & Return Policy:

  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to the Brand Tinctória, owned by Maria da Conceicao Santos Pires, located at Edifício startUp Montemor-o-Novo, Zona Industrial Adua, Lote LI38, 7050-001 Montemor-o-Novo , Portugal.

  • Goods refer to the items offered for sale on the Service.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Website.

  • Website refers to Tinctoria Natural, accessible from

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.


  • All transactions on are subject to these Terms and Conditions & Return, which prevail over any conditions of purchase. These general conditions of sale apply to all the benefits and  services by our website.

  • The information in this site, tariffs or other documents do not bind our Company and reserves the right to make any changes to the information provided in these documentations.

  • All orders will be completed online using the secure payment system Paypal, Credit Cards and bank transfer. No other payment is accepted unless otherwise specific to our Company.

Prices and delivery deadline

  • The prices are inclusive VAT 23%. Our company reserves the right to change  prices at any time without notice.

  • The delivery day does not constitute a commitment of our Company. Notwithstanding this reservation, our company will do everything in its power to meet the deadlines it could indicate. Any transaction is subject to the vagaries of computer and our company is not liable for delays in product availability in response to such a hazard.

  • The products are normally sent out 3 - 5 business days after the online purchase, after money being transfered to our account, in accordance with previous paragraph.


Payment Terms

  • Payments are due and payable without discount within the date of the transaction.

  • Any payment not made on the date of purchase will not generate a sales.

  • The mode of regulation is in effect the payment gateway via PayPal, Credit Cards and bank transfer. No other mode of payment will be accepted unless explicitly granted on our website.


Transfer of ownership

  • Any product purchased on the site is wholly owned by our company.


Your Order Cancellation Rights

  • The deadline for cancelling an Order is 14 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

  • In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by email:

  • We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order.

  • In order to refund you, it is required:

    • to send  us the order back together with your receipt.

    • The Goods need to be in the original packaging.

  • We will refund the item’s cost fully, excluding shipping and a 6 Euro re-stocking cost.

  • The following Goods cannot be returned:

    • The supply of Goods made to Your specifications or clearly personalized.

    • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.

    • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

    • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

    • We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

    • Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

@startUp Montemor-o-Novo
Zona Industrial Adua, Lote LI 38, Box 8
7050-005  Montemor-o-Novo

We cannot be held responsible for Goods damaged or lost in return shipment. Those items cannot be refund under any circumstances. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

in full or in part, if the item is not returned to us, or received by us.


If the Goods were marked as a gift when purchased and then shipped directly to you, You'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods weren't marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.


  • We take the most accurate photos that we can from our articles. However, our products are hand made, unique articles and therefore colors, shapes and and shadows may vary slightly from the products presented in our catalogue.

  • We will ship your order to the address listed in your receipt. Please make sure you provide us the correct address. 

  • In all cases, the responsibility of our website will be limited to products and the price paid by the customer to purchase a product.


All our products, designs and images are protected by copyright. It is not allowed to reproduce, duplicate or sell any of the designs and products partly or fully without permission of Tinctória.


Force majeure
Our Company shall not be liable of delays on deliveries or due to transportation companies, lost of products or any damages occured during the transportation. 



  • No changes to these terms and conditions shall be valid unless it has been a written agreement  between our Company and the customer.

  • The invalidity of any part of the provisions of these terms and conditions may not affect the validity of other conditions.

  • The failure by our Company or the client rights specified in these terms and conditions shall not constitute a waiver of those rights.


Governing Law / Jurisdiction
No acceptance for payment of checks, drafts or any effects domiciled in another place or novation operates notwithstanding this clause conferring jurisdiction. The applicable law is portuguese law.

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